Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Spinlynx services. We take your privacy seriously and set out below the types of data we hold, how we use it, the safeguards in place and the choices available to you as a user in the United Kingdom.
Types of data we collect
We collect information you provide directly and information gathered automatically when you use our site or mobile service. This helps us operate accounts, process transactions and keep the site secure.
Personal data
Personal data may include your name, date of birth, contact details, address, email, payment details and government ID documents used for verification. We use this data to create and manage your account and to comply with verification checks.
Technical data
Technical data covers IP address, device and browser information, operating system, device identifiers and log data. This information helps us maintain security, diagnose issues and improve site performance.
Transactional data
This includes deposit and withdrawal records, betting and play history, payment confirmations and currency choices. Transactional data is necessary for payments, account statements and dispute resolution.
User activity
We record activity such as games played, session duration, bets placed and interactions with promotions. This data is used to provide account history, tailor the service and detect potential abuse.
How we use your information
We use data to open and manage accounts, process payments, verify identity and age, detect and prevent fraud, meet legal obligations, respond to enquiries and provide customer support. With your consent we may send marketing communications, which you can opt out of at any time.
Data protection practices
We protect personal data using industry-standard measures, including secure connections and access controls. Access to personal information is limited to authorised staff and third-party suppliers where necessary. We retain information only for as long as required for the purposes outlined or to meet legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support secure logins, measure site performance and serve relevant communications. Some cookies are essential for the service to work. You can manage cookie preferences through your browser or via the cookie settings on our site.
User rights
Under applicable data protection law you have rights to access, correct or request deletion of your personal data, to object to processing and to request restriction or portability of certain data. We will handle requests in line with applicable requirements and may ask for information to verify your identity before actioning a request.
Access, correction and deletion
To exercise your rights or update information in your account, contact our support team. For privacy requests please email [email protected]. We aim to respond promptly and will explain any reasons where we cannot comply with a request.
Information sharing and third parties
We share data with service providers such as payment processors, identity verification and fraud prevention partners, analytics and customer support providers. Where transfers occur outside the UK we apply appropriate safeguards to protect your information.
Privacy policy updates
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.